These dates are subject to change. If an account is found matching that email address, skip to step 5. There are multiple account permissions available in NLAD. The deadline for those service providers to de-enroll subscribers that did not choose them as their single Lifeline Program service provider from their own internal system. State commissioners may assign a delegate, using the NLAD Access Request worksheet, to reauthorize users' accounts each quarter. With the guidance of the FCC policy, we collect and deliver funding through four programs that are focused specifically on places where broadband and connectivity needs are acute. The second automated reminder call to subscribers who have not chosen their single Lifeline Program service provider. Follow the instructions below to resolve duplicate subscriber records.
Only one benefit is allowed per subscriber see Lifeline Program rules , so duplicate claims for Lifeline Program support must undergo duplicate subscriber resolution. Users with this account type will not be able to do anything in NLAD including logging in ; they will only be able to use the National Verifier. USAC will review the request, grant access as appropriate, and assign the user account. If a subscriber requests to be de-enrolled during this period, service providers should follow the process below: To select a single service provider, subscribers should call the toll-free number provided in their letter or automated call. Under the Reports and Tools section, select Reports. State commissioners may assign a delegate, using the NLAD Access Request worksheet, to reauthorize users' accounts each quarter. If the subscriber has questions regarding their default service provider, they will be directed to contact the toll free number that is provided in their letter or automated call. If no action is taken by January 2, , the subscriber will retain the services of their default service provider and will be de-enrolled from their other provider. The date service providers will be able to access the report that shows subscriber's preferred service provider. The commissioner must reauthorize state users, confirming that they should retain access to their accounts, within two weeks of the request. The second automated reminder call to subscribers who have not chosen their single Lifeline Program service provider. The letter will say: If an account is found matching that email address, skip to step 5. If there has been a change, USAC will need authorization from the current commissioner to reauthorize the agency's accounts. Subscriber Dissatisfied with Default Service Provider If a subscriber calls outside of the selection window and is not satisfied with the default service provider they were assigned, they will be instructed to contact their preferred service provider directly. There are multiple account permissions available in NLAD. Subscribers will also receive automated phone calls requesting that they select a single Lifeline Program service provider. The first automated call to subscribers, requesting they choose their single Lifeline Program service provider. The preferred service provider should then initiate a benefit transfer in NLAD to transfer their service. Each person requesting a user account must fill out an NLAD Access Request and the state commissioner must sign each request. To access this report: With the guidance of the FCC policy, we collect and deliver funding through four programs that are focused specifically on places where broadband and connectivity needs are acute. Log in to NLAD. For an API User account, contact your company's administrator. De-enroll the subscriber within your internal system and terminate Lifeline Program-supported service to the subscriber.
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